ChatBot

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How we  choose the bot framework ?
If i talk about Microsoft. Essentially we have a single bot, is built and later rolled out to multiple canvasses without any further customization. Currently, the platform supports many channels (such as Facebook Messenger, Slack, SMS, email, Web Chat) including Microsoft’s own premiers (like Skype, Cortana, Microsoft Teams, Bing, GroupMe). All settings are pre-configured on the Developer Portal with an easy-to-follow walkthrough about how to integrate the bot with the hosting applications.
How we  consume the bot framework ?
Developers can connect directly from their client application, web chat controls or mobile apps throw Direct Line REST API tool of the bot Connector.
This API makes it possible to empower existing applications and services with a conversational user interface.
Microsoft has its own massive range of cloud-based Cognitive Services  APIs with the power of machine learning and AI algorithms. A developer can enhance conversational intelligence using LUIS  (Language Understanding Intelligent Service) that integrates seamlessly with the Bot Framework and enables the bot to understand human language and react accordingly

Why?
From a developer perspective, one needs to create a bot that solves a set of business problems. I will discuss a variety of concepts, and best practices) suggested by Microsoft in the following paragraphs. The guidelines assume our bot will provide a preferable user experience over the alternatives like websites, apps or even phone calls.
What are the features that will not guarantee a bot’s success?
·         How smart the bot is: most of the cases making the bot smarter will not necessarily make the users happy.
·         Natural language support: being a great conversationalist without addressing the problems that the users need to solve will contribute very little to engaging users.
What qualities will influence a bot’s success?
·          The bot needs to solve the user's problem with the minimum number of steps possible
·         It needs to solve it faster, better or easier than the alternatives (focus on user experience).
·         The bot needs to run on the channels and platforms that the users interact with.
·          The best UX does not require the users to type or talk too much, nor to repeat themselves, neither explain obvious things that the bot should know by itself already.

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